Loan Servicer
FINANTA Overview

FINANTA is a non-profit community lender with over 23 years of experience supporting financially underserved individuals and entrepreneurs in achieving their financial goals.

Job Summary

FINANTA is looking to hire a new, bilingual (English and Spanish) Loan Servicer to perform administrative and loan servicing duties on a daily basis. The Loan Servicer will report to the Chief Financial Officer.

Responsibilities and Duties

Administrative Duties

  • Greet and receive all incoming visitors/clientele and direct to the appropriate staff person
  • Receive all mail & packages, sort and distribute to appropriate party
  • Mail all correspondence as assigned
  • Type reports, proposals, letter, memos, labels and other correspondence
  • Maintain FINANTA’s event calendar
  • Maintain contact lists for staff and clients
  • Works with delinquent clients to design case-specific debt repayment plans
  • Perform other related duties as assigned

Loan Servicing Duties

  • Assist and prepare reports for Accounting Department
  • Maintain collection process according to Loan Servicing Policies – make sure customers are making timely payments
  • Prepare Loan Documents for Closing and review title search
  • Upon loan closing, create binder for the customer as instructed
  • Record loan documents in the City and State, follow up, and file the recorded document; documents include UCCs, liens, and mortgages
  • Draft and mail letters requesting client loan missing documentation
  • Arrange client site visits as needed
  • Maintain current insurance information on each file to avoid a lapse in coverage
  • Prepare paid-off loan files for archiving
  • Order Title Search/Appraisal/Mortgage pay-offs and follow up on timelines
  • Review loan data and Database information to ensure accuracy and integrity
  • Generate portfolio reports (employment, escrows, & insurance reports)
  • Review and monitor insurance and real estate tax escrow accounts
  • Report any conditions affecting customer satisfaction 
  • Review documentation to determine all loans complies with FINANTA’s policies, procedures, and loan approval closing conditions.

Marketing and Outreach

  • Represents FINANTA at networking events in the community when needed
  • Attends conferences and workshops as required by funders or when deemed beneficial for the individual and/or FINANTA
Qualifications/Skills/Attributes
  • Must be fluent in English & Spanish – oral and written skills required
  • College degree or minimum two-year loan servicing experience required
  • Strong computer skills – Microsoft Office, automated accounting system, and a loan database
To Apply

Interested candidates should send cover letter, including salary requirements, resume, and three references to briansime@finanta.org with the subject line “Job Application – Loan Servicer.”