Loan Servicer
FINANTA Overview
FINANTA is a non-profit community lender with over 23 years of experience supporting financially underserved individuals and entrepreneurs in achieving their financial goals.
Job Summary
FINANTA is looking to hire a new, bilingual (English and Spanish) Loan Servicer to perform administrative and loan servicing duties on a daily basis. The Loan Servicer will report to the Chief Financial Officer.
Responsibilities and Duties
Administrative Duties
- Greet and receive all incoming visitors/clientele and direct to the appropriate staff person
- Receive all mail & packages, sort and distribute to appropriate party
- Mail all correspondence as assigned
- Type reports, proposals, letter, memos, labels and other correspondence
- Maintain FINANTA’s event calendar
- Maintain contact lists for staff and clients
- Works with delinquent clients to design case-specific debt repayment plans
- Perform other related duties as assigned
Loan Servicing Duties
- Assist and prepare reports for Accounting Department
- Maintain collection process according to Loan Servicing Policies – make sure customers are making timely payments
- Prepare Loan Documents for Closing and review title search
- Upon loan closing, create binder for the customer as instructed
- Record loan documents in the City and State, follow up, and file the recorded document; documents include UCCs, liens, and mortgages
- Draft and mail letters requesting client loan missing documentation
- Arrange client site visits as needed
- Maintain current insurance information on each file to avoid a lapse in coverage
- Prepare paid-off loan files for archiving
- Order Title Search/Appraisal/Mortgage pay-offs and follow up on timelines
- Review loan data and Database information to ensure accuracy and integrity
- Generate portfolio reports (employment, escrows, & insurance reports)
- Review and monitor insurance and real estate tax escrow accounts
- Report any conditions affecting customer satisfaction
- Review documentation to determine all loans complies with FINANTA’s policies, procedures, and loan approval closing conditions.
Marketing and Outreach
- Represents FINANTA at networking events in the community when needed
- Attends conferences and workshops as required by funders or when deemed beneficial for the individual and/or FINANTA
Qualifications/Skills/Attributes
- Must be fluent in English & Spanish – oral and written skills required
- College degree or minimum two-year loan servicing experience required
- Strong computer skills – Microsoft Office, automated accounting system, and a loan database
To Apply
Interested candidates should send cover letter, including salary requirements, resume, and three references to briansime@finanta.org with the subject line “Job Application – Loan Servicer.”