Loan Servicing Officer
FINANTA Overview

FINANTA, short for Financing and Technical Assistance, is a non-profit community lender with over 20 years of experience supporting financially underserved businesses and individuals in achieving their financial goals. In the past year, FINANTA provided technical assistance to 1,170 clients and deployed $5.3 million in loans to 212 small businesses, first-time homebuyers and consumers. 

Job Summary

Due to an internal promotion, FINANTA is looking to hire a new, bilingual (English and Spanish) Loan Servicing Officer to perform administrative and loan servicing duties on a daily basis. The Loan Servicing Officer will report to the Chief Financial Officer.

Responsibilities and Duties

Administrative Duties

  • Must speak excellent English & Spanish – oral and written skills required
  • Greet and receive all incoming visitors/clientele and direct to the appropriate staff person
  • Receive all mail & packages, sort and distribute to appropriate party
  • Mail all correspondence as assigned
  • Type reports, proposals, letter, memos, labels and other correspondence
  • Maintain FINANTA’s event calendar
  • Maintain contact lists for staff and clients
  • Works with delinquent clients to design case-specific debt repayment plans
  • Perform other related duties as assigned

Loan Servicing Duties

  • Assist and prepare reports for Accounting Department
  • Maintain collection process – make sure customers are making timely payments
  • Prepare Loan Documents for Closing and review title search
  • Upon loan closing, create binder for the customer, including respective sections
  • Coordinate with lenders to record documents in the City and State, have proper follow up, and file the document once back from being recorded. (includes UCC filings and car title lien recordings)
  • For clients, draft and mail letters requesting an appointment for site visits, inform clients about missing information for pick up at site visit per closing list
  • Maintain current insurance information on each file to avoid a lapse in coverage
  • Prepare paid-off loan files for archiving
  • Order Title Search/Appraisal/Mortgage pay-offs and follow up on timelines
  • Review loan data and Database information to ensure accuracy and integrity
  • Generate portfolio reports (employment, escrows, & insurance reports)
  • Review and monitor escrow holdback accounts
  • Report any conditions affecting customer satisfaction 
  • Review documentation to determine all loans complies with FINANTA’s policies, procedures, and loan approval closing conditions.

Marketing and Outreach

  • Represents FINANTA at networking events in the community when needed
  • Attends conferences and workshops as required by funders or when deemed beneficial for the individual and/or organization
Qualifications/Skills/Attributes
  • Must speak excellent English & Spanish – oral and written skills required
  • College degree or minimum two-year loan servicing experience required
  • Strong computer skills – Microsoft Office, automated accounting system, and a loan database
To Apply

Interested candidates should Send cover letter, including salary requirements, resume, and three references to briansime@finanta.org with the subject line “Job Application – Loan Servicing Officer.”